How the diagnosis was given

- 79%
of parents or carers were definitely told about their child's cancer or tumour in a sensitive way.
- 70%
of parents or carers and children said that information about the cancer or tumour diagnosis was definitely given in a way they could understand.
- 91%
of children said that hospital staff gave them details of who to contact if they wanted more information after they were told about their cancer or tumour.
Communication with Staff

- 79%
of children said staff always talk to them, not just to their parent or carer.
- 70%
of children said that they always understand what staff are saying. This was higher for 12-15's (76%) than 8-11's (63%).
- 84%
of children said that staff always speak to them in a way that is suitable for them.
Information about treatment

- 79%
of parents or carers were definitely given clear written information about their child's treatment.
- 73%
of parents or carers were definitely able to find information they need about their child's treatment at the hospital.
- 75%
of parents or carers said that staff definitely offered support to help manage their child's treatment side effects.
Bedside manner and trust in staff

- 89%
of parents or carers feel that they and their children are always treated with respect and dignity by staff.
- 85%
of parents or carers always have confidence and trust in staff caring for their child.
- 75%
of parents or carers feel that staff are always sensitive to information shared with them when their child is in the room.
- 89%
of children felt that staff are always friendly.
Continuity of care and how well different staff work together

- 64%
of parents or carers and children are never told different things by different members of staff.
- 61%
of children said they always or mostly see the same members of staff for their treatment and care.
- 70%
of parents or carers feel that different members of hospital staff always work well together.
Involvement of children and their parents or carers in treatment and care

- 96%
of parents or carers and children felt involved in the child’s care and treatment.
- 69%
of parents or carers and children always know what is happening with the child's care.
- 76%
of parents or carers felt that staff definitely offered them enough time to make decisions about their child's treatment.
Access to care and support

- 76%
of parents or carers have enough information about financial help or benefits.
- 92%
of parents or carers have a named member of staff at the hospital who can be contacted about their child's care and treatment.
- 66%
of parents or carers definitely have access to reliable help and support 7 days a week from the hospital.
- 83%
of parents or carers and children felt that the child was always able to get help from hospital ward staff when they needed it.
Impact on day-to-day life

- 45%
of parents or carers felt that their child's care and treatment is definitely offered at a time suitable for their family.
- 75%
of parents or carers said that the hospital where their child receives most care is under one hour's travel from their child's home.
- 56%
of parents or carers reported that their children missed school due to timings of treatment and care.
Hospital ward facilities

- 35%
of parents or carers thought that facilities for parents or carers staying overnight were very good.
- 44%
of parents or carers and children said that there were definitely enough things for the child to do in the hospital. This was lower for 12-15 year olds (41%) than 0-7's (45%) or 8-11's (45%).
- 37%
of parents or carers thought that the hospital Wi-Fi always met the needs of them and their children.
- 28%
of parents or carers and children thought that it was always quiet enough for them to sleep in the hospital.