Overall stats - graphic of doctor sitting behind desk talking to a Dad and daughter
  • 80%

    of children said they are looked after very well for their cancer or tumour by healthcare staff.

  • 92%

    of parents or carers rated the overall experience of their child's care as 8 or more out of 10.

How the diagnosis was given

Graphic of Mother and son sitting at a desk with a doctor and the same child having a body scan
  • 79%

    of parents or carers were definitely told about their child's cancer or tumour in a sensitive way.

  • 70%

    of parents or carers and children said that information about the cancer or tumour diagnosis was definitely given in a way they could understand.

  • 91%

    of children said that hospital staff gave them details of who to contact if they wanted more information after they were told about their cancer or tumour.

Communication with Staff

Graphic shwoing doctor talking to child in a hospital bed and parent talking to a health professional
  • 79%

    of children said staff always talk to them, not just to their parent or carer.

  • 70%

    of children said that they always understand what staff are saying. This was higher for 12-15's (76%) than 8-11's (63%).

  • 84%

    of children said that staff always speak to them in a way that is suitable for them.

Information about treatment

Graphic of Mum and daughter holding doll, looking at a computer screen with a health professional
  • 79%

    of parents or carers were definitely given clear written information about their child's treatment.

  • 73%

    of parents or carers were definitely able to find information they need about their child's treatment at the hospital.

  • 75%

    of parents or carers said that staff definitely offered support to help manage their child's treatment side effects.

Bedside manner and trust in staff

Graphic of child in a hospital bed with a nurse next to them holding a medical chart
  • 89%

    of parents or carers feel that they and their children are always treated with respect and dignity by staff.

  • 85%

    of parents or carers always have confidence and trust in staff caring for their child.

  • 75%

    of parents or carers feel that staff are always sensitive to information shared with them when their child is in the room.

  • 89%

    of children felt that staff are always friendly.

Continuity of care and how well different staff work together

Graphic of Doctors and Allied Health Professionals anda Mum and child in a wheelchair
  • 64%

    of parents or carers and children are never told different things by different members of staff.

  • 61%

    of children said they always or mostly see the same members of staff for their treatment and care.

  • 70%

    of parents or carers feel that different members of hospital staff always work well together.

Involvement of children and their parents or carers in treatment and care

Graphic of Mum and child visiting a doctor
  • 96%

    of parents or carers and children felt involved in the child’s care and treatment.

  • 69%

    of parents or carers and children always know what is happening with the child's care.

  • 76%

    of parents or carers felt that staff definitely offered them enough time to make decisions about their child's treatment.

Access to care and support

Graphic of Dad and Grandad standing next to a child in a hospital bed on one side and the other a Grandad sitting on a sofa next to a child
  • 76%

    of parents or carers have enough information about financial help or benefits.

  • 92%

    of parents or carers have a named member of staff at the hospital who can be contacted about their child's care and treatment.

  • 66%

    of parents or carers definitely have access to reliable help and support 7 days a week from the hospital.

  • 83%

    of parents or carers and children felt that the child was always able to get help from hospital ward staff when they needed it.

Impact on day-to-day life

Graphic where on one side children are going to school and on the other a child is going to the hospital
  • 45%

    of parents or carers felt that their child's care and treatment is definitely offered at a time suitable for their family.

  • 75%

    of parents or carers said that the hospital where their child receives most care is under one hour's travel from their child's home.

  • 56%

    of parents or carers reported that their children missed school due to timings of treatment and care.

Hospital ward facilities

Graphic of person pushing a refreshments trolley to child on a hospital ward
  • 35%

    of parents or carers thought that facilities for parents or carers staying overnight were very good.

  • 44%

    of parents or carers and children said that there were definitely enough things for the child to do in the hospital. This was lower for 12-15 year olds (41%) than 0-7's (45%) or 8-11's (45%).

  • 37%

    of parents or carers thought that the hospital Wi-Fi always met the needs of them and their children.

  • 28%

    of parents or carers and children thought that it was always quiet enough for them to sleep in the hospital.